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FAQ

General Information

Cancellations/Refunds/Payment Adjustments

On-Site Information

 

General Information

  1. When is the early bird registration deadline?
    Monday, December 18, 2006
  2. I registered, but have not received a confirmation. How do I get another one sent to me?
    Please call the HIMSS registrar, ExpoExchange at +1 (877) 91-HIMSS (914-4677) to request a confirmation letter.
  3. I registered, but I'd like to add additional events to my registration. How can I do that?
    You can return to the registration web site and select add optional events option or you may call the HIMSS registrar, ExpoExchange at +1 (877) 91-HIMSS (914-4677) to update your registration over the phone.
  4. Can I bring a spouse or guest to the program?
    Yes, however guests and spouses must register for the full conference or daily registration in order to attend any functions at the Ernest N. Morial Convention Center, New Orleans. Tickets may be purchased for guests for the optional events, such as the Wednesday Special Event.
  5. Is there a special guest category for spouses in advance or onsite?
    NO, spouses/guests have to register as a full conference or daily registrant to gain access to the exhibit floor. NO Exceptions. Guest tickets can be purchased for special events.
  6. Is there an age limit at the HIMSS conference or events?
    Yes, all registrants including spouses or guests must be 18 years of age or older to attend the HIMSS conference or 21 years of age or older to attend the Wednesday Special Event.
  7. I need a letter in order to obtain a Visa, who do I contact?
    Please send an email with your name, company name, title, address, city, country and email address to Sean Roberts. An official invitation on HIMSS letterhead will be sent you.
  8. May I register for the education and exhibit hall separately?
    No. Full Conference registration includes entrance to all education sessions and the exhibit hall Monday through Thursday. You may, however, opt for a Single Day registration, which allows entrance to the exhibit hall and all education sessions for one day, at a lower cost.
  9. I can no longer attend the conference, can I send a substitute?
    Yes, however the substitute must pay any difference in registration rate based on membership status. Example: If you are a member and they are not, the registration difference must be paid. Please send the substitute's information in writing to the HIMSS registrar, ExpoExchange. If the substitution takes place on-site they must bring a letter on company letterhead verifying the substitution.
  10. How does a registrant receive a preliminary program in the mail?
    Please refer all requests to the HIMSS web site for conference information, or call HIMSS to request at 312-664-4467.
  11. Can a registrant sign up for just the CIO Forum, Symposiums or Users Groups and not HIMSS?
    Yes.  These selections are available on their own under Optional Events on the registration form.
  12. Is the Awards Banquet included in the fee for the convention?
    No, the Awards Banquet is NOT included with the convention fee and is an optional event on the 2007 registration form.
  13. What is the cut-off for exam registration? How is exam registration handled after the cut-off has passed?
    CPHIMS exam registrations will be accepted at Expoexchange until Wednesday, January 17, 2007. The CPHIMS exam fee of $275 is non-refundable and non-transferable. CPHIMS exam registrations will not be accepted after January 31, 2007.
  14. How many CME credits are provided and for what courses?
    HIMSS will have this information available in October/November on the web site. Until then, direct all correspondence to Gail Rice.
  15. Can a registrant receive their show program in advance of the show?
    HIMSS does not mail any show programs in advance because they are not printed until a few weeks prior to the conference. The registrants can view the info on the HIMSS website or wait to receive it in their tote bag onsite.
  16. Do the HIMSS members have to be registered for the convention before they can book their hotel at the HIMSS block rate?
    No, they can book their hotels at the HIMSS rate before they are even registered for the convention. We actually encourage them to do so.

Cancellations/Refunds/Payment Adjustments

  1. What if a person has registered using their personal credit card and then wants to switch to a corporate card or check?
    HIMSS allows registrants to switch from one credit card to another, thus showing a refund on the original credit card or send in a check and have their personal credit card refunded. They must send a letter in writing explaining what happened so HIMSS knows which card to refund.
  2. What if a registrant cancelled and calls the next day to re-instate their registration?
    HIMSS DOES NOT allow cancelled registrants to re-instate their original registration. They must re-register again at the rate for that time and provide new payment.
  3. When will I receive my refund?
    Refunds are processed approximately 2 weeks after they show up on the weekly refund report sent to HIMSS. Refunds are issued via check, regardless of how they paid, unless they are international. HIMSS will begin issuing post show refunds approximately 30 days post conference.
  4. If I cancel, can I transfer my events or membership to another person from my company?
    HIMSS allows registrants to substitute if they send it in writing, but does not allow the original person to cancel his registration, then transfer everything else to another record. The substituted person WILL NOT be entitled to the membership. Membership is ALWAYS non-transferable or refundable.
  5. What is the policy for checks that are received after any of the published cut-off dates?
    We will accept any checks received up to a week after the published cut-off date at the previous price. After that, they will be keyed as a balance due.
  6. What is the cancellation policy for attendees that only register for a symposium and don’t pay for the full conference?
    No refunds for any symposiums will be given.
  7. What is the cancellation policy?
    Registrations must be cancelled in writing to the HIMSS registrar, Experient, no later than Monday, January 29, 2007. Full conference registration fees, less $100 cancellation fee, will be refunded to you within 30 days of the conference. Any cancellations after Monday, January 29, 2007 are non-refundable. All pre-confernece symposiums, workshops, optional events and membership fees are non-refundable.

On-Site Information

  1. What are the registration hours?
    Saturday, February 24 12:00 pm – 7:00 pm
    Sunday, February 25 7:00 am - 7:00 pm
    Monday, February 26 7:00 am - 6:00 pm
    Tuesday, February 27 7:30 am - 5:00 pm
    Wednesday, February 28 7:30 am - 5:00 pm
    Thursday, March 1 7:30 am - 12:00 noon
  2. What are the Exhibit Hall hours?
    Halls C-J
    Monday, February 26 1:00 pm – 6:00 pm
    Tuesday, February 27 10:30 am - 1:00 pm
    3:00 pm - 6:00 pm
    Wednesday, February 28 10:30 am - 1:00 pm
    2:30 pm - 6:00 pm
    Thursday, March 1 10:30 am - 1:00 pm
  3. Where do I pick up my badge?
    If pre-registered, you will receive your badge and event tickets in the mail starting approximately two weeks before the conference. If for some reason you do not receive your badge in the mail or if you register after the cut-off date January 29, 2007, please print out your registration confirmation with your bar-code on it and you will be able to collect your badge at any self registration kiosk onsite.
  4. What is the dress code for the show and the Wednesday evening event?
    The dress code for the show is smart business casual and casual for the Wednesday evening event.